SHIPPING POLICIES

Continental United States Orders - Orders Totals $0.01 to $49.99 - Flat Rate Mail $1.99; For expedited shipping please call for a quote

Order Totals $50.00+ - USPS NO CHARGE; Please note the order total must be at least $35.00 after applicable discounts are applied to receive free shipping.

  • Shipping is done through UPS or FedEx, please supply a physical address for shipping
  • APO/FPO address will be shipped via United States Postal Service
  • ​Orders are shipped from Dallas, Texas
  • Most packages will ship within 1-4 business days (Monday to Friday and do not include public holidays and weekends), valid for in-stock items only.
  • Shipping Lead times vary on location, *Alaska, Hawaii and APO/FPO address please allow additional shipping time.

Please note: Darling will not process an order without written acceptance of shipping charges from the purchaser, please be sure to double check your email so we are able to contact you with the correct shipping charges.
 
Weather Delays / Natural Disasters:
  • Please keep in mind when placing your order, that shipping and /or order processing can be affected by extreme weather or natural disasters. If one of these conditions occurs, please add an additional 1 to 2 business days to the estimated delivery date of your order, depending on the severity.
 
Un-deliverable Packages:
  • Occasionally packages are returned back to us as un-deliverable. In the event that this happens, our Customer Service Department will attempt to reach the intended purchaser or receiver if they differ. If for some reason, we are unable to contact the purchaser or receiver, we will issue a refund  in the same form of payment originally used for the purchase.
  • Additional shipping charges may apply, if the package is returned due to an incorrect address. Our Customer Service Department will try and reach the intended purchaser or receiver if they differ. Once the address is corrected we will reship the package.
 
Address Format:
  • If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as “PO Box” followed by the number. Also, if you’re a private mailbox holder (use a local commercial mail receiving agency), do NOT use “Box” for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that the orders can ship to you via means other than the U.S. Postal Service.
 
Failed Delivery Attempts:
  • Most of our shipping carriers make three attempts to deliver a package. It is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
 
Refused by Recipient:
  • If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.